FAQ
Frequently Asked Questions
PRODUCTS
What are Glaam Nails Semi-Cured Gel Strips?
Imagine combining the expertise of a salon manicure with the simplicity of the stickers you know. That's exactly what our semi-cured gel strips offer!
We have found the innovative technology that allows you to enjoy the quality of a professional salon without the high price or the long time. The gel used is pre-treated to be 60% semi-cured directly on the sticker sheet. This unique formula makes it incredibly flexible and adaptable to all nail shapes and sizes.
In just 60 seconds under a UV lamp, the gel cures completely, providing a flawless, long-lasting manicure in a flash.
Enjoy a salon finish at a fraction of the cost and time, while maintaining the health of your nails. With our semi-cured gel strips, perfection is within reach.
How long does it take to apply my gel strips?
Applying Glaam Nails strips takes about 10 minutes!
The first time you apply it, it might take a little longer. But once you get the hang of it, you'll be much faster and more efficient with subsequent applications!
What are the dimensions of the gel strips?
How do I choose the right size of strips for my nails?
Each Glaam Nails kit includes 20 UV gel strips in various sizes to fit all nail types and sizes.
To select the perfect strip, simply place it on your nail to check the fit. Always choose a strip that is slightly smaller than your nail to avoid any excess onto the cuticle or skin, which could compromise the duration of your manicure.
How to remove gel strips?
Removing Glaam Nails strips is quick and easy. Use the stick included in each kit, along with a little oil, to make the process easier.
Follow these steps for smooth removal without damaging your nails.
How long do Glaam Nails strips last?
Glaam Nails strips can last up to 3 weeks or more.
Make sure to apply the strips well to maximize their duration and enjoy a long-lasting manicure.
How many manicures can I do with one Kit?
Each kit contains 20 Glaam Nails, which is usually enough for 1-2 manicures!
For shorter nails, consider cutting one sticker in half to use on two nails.
For very wide nails, you can carefully stretch the strips - thanks to their flexibility - until they fit your nails.
What's in each Glaam Nails kit?
Each Glaam Nails manicure kit contains:
Can Glaam Nails Gel Strips damage my nails?
No, Glaam Nails Gel Strips will not damage your nails, provided you follow the recommended removal instructions.
Our products are designed to be gentle and protective, providing a manicure without risk to the health of your nails.
How to store unused Glaam Nails strips?
Glaam Nails strips must be protected from light and temperature variations. To do this, keep them in their opaque black packaging.
Avoid exposing the strips to temperatures below room temperature (18-20°C) or intense light (such as sunlight or UV LED lights) as this can harden them. Store them in a cool, dark place to maintain their condition. If the strips harden due to exposure to light, they cannot be reused.
However, if they harden due to the cold, they will become soft again when they return to normal room temperature. You can also warm them up by holding them in your hands for 10 minutes.
Do I need to use a UV/LED lamp to apply Glaam Nails?
Absolutely! Our gel strips are made of real gel polish, which must be cured under a UV/LED lamp to set and conform to the shape of the nail.
I already have a UV/LED lamp, can I use it?
Yes, you can use your own UV/LED lamp. Glaam Nails are compatible with most UV/LED lamps on the market. Just make sure you respect the curing time for optimal results.
What is the composition of gel strips?
Glaam Nails gel strips are Vegan, cruelty-free and HEMA-free.
Polyacrylic Acid: This ingredient improves the flexibility and strength of UV gel strips. It allows Glaam Nails to adapt perfectly to the curvature of the nail before curing.
Acrylates copolymer: This ingredient ensures strong and long-lasting adhesion to the natural nail, thus guaranteeing optimal hold.
Isopropylthioxanthone: This ingredient activates the curing process under UV light. It allows the gel strips to become hard and strong once exposed to a UV/LED lamp.
Glycerin Propoxylate Triacrylate: This ingredient strengthens the structure of the gel strip after UV curing. It contributes to the strength and resistance of the gel strips while maintaining a smooth and shiny finish.
Can Glaam Nails be used on short and/or bitten nails?
Yes, Glaam Nails can be applied to short or bitten nails. They provide protection that can help stop biting and promote nail regrowth.
For best hold, be sure to prep your nails well before application.
Can I apply a UV top coat to Glaam Nails?
An additional top coat is not necessary, as Glaam Nails are already printed with a layer of semi-cured UV polish.
However, some clients prefer to add a UV top coat for an even shinier finish or extra protection, so you can definitely do this if you wish.
Can they be used to extend nails?
Glaam Nails are not designed to extend nails. They are strips of real gel polish, applied directly to the natural length of your nails to guarantee up to 3 weeks of wear.
If you want longer nails, use Glaam Nails to protect and strengthen your natural nails as they grow. This will allow you to gradually achieve the desired length, while still maintaining a flawless manicure.
If I'm allergic to gel polish and acrylic, could I have an allergic reaction to gel strips?
Although our Glaam Nails strips do not contain any harmful ingredients, are 12 Toxin-free, HEMA-free, they do include acrylate.
If you are allergic to acrylate or have sensitivities to similar products, we do not recommend using our strips to avoid any risk of allergic reaction.
Can pregnant women use Glaam Nails strips?
Yes, Glaam Nails strips are designed to be safe and have been tested to ensure their safety. Pregnant women can use them without any problems.
Are Glaam Nails products vegan?
Yes, absolutely! At Glaam Nails, we love our furry friends and we know you do too. Our gel strips are completely vegan and cruelty-free, reflecting our commitment to cruelty-free practices.
ORDERS & DELIVERIES
I didn't receive the order confirmation email?
Your email address may contain an error or there may have been connection issues when ordering.
Sometimes order confirmations end up in the spam folder.
It may take up to 24 hours for you to receive confirmation. If you still have not received confirmation after 24 hours, please contact our customer service. We will be happy to resend the confirmation.
Can I change or cancel my order?
We pride ourselves on our ability to automatically and quickly process all orders placed on our site.
In accordance with our internal order management policy, no cancellation requests can be accepted after validation of the order , which is immediately submitted to our automated processing and preparation for shipment.
We recommend that you carefully check all information before final validation of your order.
For any order modification or address change requests, please write to us as soon as possible to help you change this if it is still possible.
Beyond this period, you will have to wait until you receive your order to return it to us for exchange or reimbursement according to your needs.
Where is my order?
Once your order has shipped, you will receive an email confirming the shipping details and a tracking number.
We strive to dispatch all orders within 48 hours.
You can also track your package on the "Order Tracking" page available in the "HELP" tab of our site.
What should I do if I received an incorrect or defective item?
We are very sorry that you received an incorrect or defective product.
To resolve this issue quickly, please email us at contact@glaamnails.com with your order number . Be sure to include 2 or 3 clear photos of the item. We will do our best to help you quickly.
What are the delivery times?
We offer standard delivery in France by La Poste which generally takes between 3 to 7 working days.
We also ship to many countries around the world. Delivery to Europe can take up to 15 days and delivery to other countries around the world such as Canada, United States...etc. can take up to 18 days.
Occasional delays remain possible, in the event of strong influence or beyond our control, due to the procedures imposed by the delivery partner.
How do I track the delivery of my order?
As soon as your order is shipped, we will send you an email with a tracking number and a link to track your package.
Simply click on the link provided. On the dedicated page, you will be able to track the status of your order in real time.
You also have the option to track your order by going to the "HELP > Order Tracking" tab on our site.
PAYMENTS & REFUNDS
What payment methods are accepted?
We accept VISA, MasterCard, and American Express. You can also pay with Apple Pay, Google Pay, or PayPal (in 4 installments or in one installment).
Is payment secure on your site?
The Glaam Nails website uses highly secure technology to protect personal data and online payments.
You can order on the site safely.
We take precautions to protect your data and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed or destroyed.
How do I get my invoice?
Currently, automatic invoice download from your customer account is not yet available. Simply send us a message with your order number, and we will send you the invoice in PDF format.
When will I receive my refund?
As soon as we receive your return, we will review and process it. Then, we will send you a confirmation that the return has been received. The refund will be made within the following days to the original payment method.
If you haven't received your refund after 14 days or need help, please contact our customer service. Please remember to provide your order number and details of the product concerned so we can assist you quickly.
How is the refund made?
The refund for your return will be made according to the payment method chosen when you placed your order:
- Credit card: The amount will be credited to the credit card used for payment. You will be able to see this refund on your next statement.
- PayPal: The amount will be refunded to the PayPal account you used. You can choose to leave the amount in your PayPal account or transfer it to your bank account.
RETURNS & EXCHANGES
How do I return my order?
At Glaam Nails, we want to ensure you are completely satisfied with your purchase. That's why we offer a 14-day return policy from the date you receive your item.
To be eligible for a return, the item must be in its original, unused condition, with tags intact, and in its original packaging. Also, be sure to keep your receipt or proof of purchase.
To start a return:
1. Contact us by email at contact@glaamnails.com. We will ask you to send us photos of the item before returning it, so that we can assess its condition.
2. If your return is approved, we will provide you with detailed instructions and return address.
Please note that returns are the customer's responsibility and items returned without prior request will not be accepted.
How long does it take to process a return?
After dropping off your returned items at the post office, be sure to request a receipt. Then send us a photo of that receipt to confirm that the return was shipped. Once we receive this confirmation, we will immediately begin processing your exchange or refund.
If you forget to request the receipt, we will simply have to wait for the package to arrive at our warehouse before continuing the process.
If you have any questions or need assistance, please do not hesitate to contact us. We are here to help!
Can I exchange my order for another product?
Spotted another design you like? At Glaam Nails, we want you to be completely satisfied with your purchase. If you'd like to exchange your product for another design, you can do so within 14 days of purchase. Just make sure the product is in its original, unopened, and unused condition.
To arrange an exchange, contact us and we'll guide you through the process. We're here to help you find the product that's right for you.
ABOUT US
What is Glaam Nails?
At Glaam Nails, we've reinvented the manicure with our real UV gel strips, combining ease, effectiveness, and elegance.
Our brand transforms nail application by offering easy application, long-lasting professional results, and saving time and money.
Our products are vegan, cruelty-free, and environmentally friendly.
Since our launch, we have quickly won over beauty enthusiasts with innovative manicure solutions that combine luxury and affordability.
Glaam Nails: Manicure Reinvented .
Where to find your points of sale?
Currently, we are only present online, which allows us to offer you the best prices and a wide selection of products.
However, keep an eye on our announcements and social networks, as we may consider physical points of sale very soon. Stay informed so you don't miss this opportunity!
Do you offer partnership or collaboration opportunities?
Yes, we are always open to opportunities for collaboration and partnership.
If you are interested, join the Ambassador interface available on our website in the "Become an Ambassador" tab or contact us directly by email at contact@glaamnails.com to discuss your ideas.